Biryani Mate · Customer information
Privacy Policy
Information we collect
When you enquire about catering or a pre-order, we collect the details you provide, such as your name, phone number, delivery address, requested date and time, order items and special requests. We collect an email address only if you provide one. We retain an enquiry and order history so we can respond, prepare and coordinate your order.
How we use it
We use this information to answer enquiries, confirm availability and pricing, prepare and deliver food, provide customer support, maintain order records and meet applicable legal obligations. A pre-order enquiry opens a WhatsApp chat with details for you to review and send; sending a message is subject to WhatsApp's own privacy practices.
Sharing and storage
We do not sell customer information. We may share only what is needed with service providers that host the website, handle communications or help deliver an order, and with authorities when required by law. Access to order records is restricted to authorised staff. No internet service can be guaranteed completely secure.
Cookies and local storage
The website may use essential cookies for administration and security, and browser storage to remember a cart or enquiry state. Third-party services such as WhatsApp may use their own cookies when you visit them. We do not use this policy to claim optional analytics or advertising cookies are active.
Access or deletion requests
To ask about, correct or request deletion of your information, contact Biryani Mate on WhatsApp or phone at +91 80507 15666. Include enough information to identify your enquiry. We will respond and remove information where practicable, subject to records we must retain for legal, accounting or dispute purposes.
Questions? Call or WhatsApp +91 80507 15666.