Biryani Mate · Customer information
Cancellation & Refund Policy
Requesting a cancellation
Contact Biryani Mate at +91 80507 15666 by WhatsApp or phone with your name, phone number, order reference and delivery date. Please request cancellation at least 24 hours before the agreed delivery time when possible. For large catering orders, discuss any special cancellation terms before confirming the booking.
Eligibility
An enquiry or a pre-order request is not a paid order until availability, final pricing and any payment terms are confirmed with you. There is no refund due for an unpaid enquiry. For a confirmed order, a cancellation requested before ingredients are purchased or preparation begins is generally eligible for a refund of any amount paid. If purchasing or preparation has begun, reasonable costs already incurred may be deducted where permitted by applicable law; we will explain the amount. If we cannot fulfil an accepted order, we will arrange a suitable alternative with your agreement or refund the amount paid for the unfulfilled portion.
Food quality or missing items
Please report a wrong, missing or materially defective item promptly with the order reference and, if available, a photo. We will review the issue and offer an appropriate replacement, credit or refund under applicable consumer law. Perishable food is not ordinarily returnable simply because preferences change after delivery.
Refund timing
Approved refunds are initiated to the original payment method, where available, within 7 business days of approval. Your bank or payment provider may take additional time to show the credit. Any agreed cash or alternative refund method will be confirmed directly. Your statutory rights remain unaffected.
Questions? Call or WhatsApp +91 80507 15666.